I provide executive and operational support through reporting, workflow coordination, training support, and process management backed by 6+ years of experience in financial services operations.
My background includes fraud and dispute operations, training coordination, reporting, documentation management, quality monitoring, and cross functional support across voice and back office environments. I’ve worked closely with Operations, Workforce Management, Quality, and Training teams to help maintain organized and efficient day to day operations.
In my Trainer II role, I coordinated onboarding activities, managed reporting updates, supported trainer certifications, and built tracking tools using Power BI and Power Query to improve visibility and operational monitoring. I also assisted with workflow setup for new programs and supported audit related processes.
I’m comfortable handling reporting tasks, calendar and coordination support, documentation, process tracking, stakeholder communication, and administrative responsibilities in fast paced environments. I work well independently, stay organized under pressure, and focus on keeping operations running smoothly behind the scenes.
Currently open to remote opportunities related to:
• Executive Assistant support
• Operations coordination
• Administrative support
• Reporting and process management
• Training coordination
• Back office and business support
If you’re looking for reliable executive and operations support, I’d be happy to connect and discuss how I can help.
Experience: 2 - 5 years
Facilitated onboarding and product training for new hires, conducted coaching sessions, tracked trainee progress, and supported trainer certifications. Updated training materials and coordinated with multiple teams to ensure training aligned with operational and process changes
Experience: 2 - 5 years
Provided coordination and administrative support through reporting management, documentation handling, meeting coordination, workflow tracking, and cross functional communication. Assisted teams and leadership with operational organization, task follow ups, and process support in fast paced environments.
Experience: 2 - 5 years
Built reporting dashboards, audit monitoring tools, and tracking systems using Power BI and Power Query to improve visibility, reporting accuracy, and operational monitoring. Used reporting tools to support decision making, workflow tracking, and performance reviews.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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