Susan
Customer Service Lead | E-commerce Specialist | 8+ Years Experience in US Suppor
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelors degree
Last Active
July 23rd, 2026 (yesterday)
Member Since
February 21st, 2023
Profile Description
I am a results-oriented professional with almost a decade of experience supporting major US brands. My career is defined by high-level reliability and performance, consistently earning "Top Agent" recognition for maintaining the lowest Average Handle Time (AHT) while delivering 95%+ Quality Assurance scores.
How I can add value to your team:
E-commerce Mastery: Expert navigation of Shopify, Amazon Seller Central, and Walmart Seller Center to streamline orders and resolve disputes.
Leadership & Operations: Proven ability in team leadership, operational reporting, and ticket management using Gorgias and
Conflict Resolution: Specialist in de-escalating high-pressure situations and turning frustrated customers into brand advocates.
Technical Readiness: I operate from a dedicated home office equipped and high-speed backup internet.
Top Skills
Customer Support » Ecommerce
Experience: Less than 6 months
Other Skills
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Office and Administration » Email Management
Experience: Less than 6 months
Accounting » Banking
Experience: Less than 6 months
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Malasiqui, Pangasinan
- Tests Taken
- IQ
- Score: 123
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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