Customer Service Representative

Managing inventories of the store by doing daily, monthly and annual inventory count. Overseeing deliveries and purchasing of products or materials for the store.

As a dedicated Airbnb Guest Communication Specialist, I manage all aspects of the guest experience for short-term rental platforms, ensuring every interaction reflects professionalism, efficiency, and care. My role involves overseeing end-to-end guest communication — from pre-booking inquiries and verification to post-stay feedback management. I provide clear and personalized check-in instructions, resolve issues promptly, and coordinate with internal teams to maintain property standards and service quality. I’m experienced in handling sensitive guest situations with empathy and discretion, managing damage protection payments, and upholding compliance with company and platform policies. Through consistent communication and attention to detail, I help drive guest satisfaction, positive reviews, and repeat bookings.

Providing necessary resolution to the customers needing assistance about their account concerns through calls, messaging or email. Helping customer to process payments and place orders.