BPO Team Manager/ Team leader of back office role/ Experienced Customer Support an

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelor's degree

Last Active

July 20th, 2026 (3 days ago)

Member Since

December 20th, 2022

Profile Description

Resumé:
file:///C:/Users/user/Downloads/Irish%20Jane%20Gumanoy%20CV%20Resume%20(2)%202026.pdf.pdf

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With over
seven years of diverse experience spanning customer support, technical troubleshooting,
sales retention, and team leadership within the BPO and utility sectors, I am confident in my ability to bring immediate value to your operations.

Most recently, I served as a Team Leader at Sixeleven Global Services, where I successfully
managed four Lines of Business (LOBs) across three different countries. In this role, I acted
as the primary liaison for internal and external communications, managed daily client data
reports, oversaw administrative tasks, and led team calibrations. This experience
sharpened my capability to manage complex workflows, drive team performance, and
seamlessly align with stakeholder expectations.

Prior to my leadership role, I spent over three years at Transcom as a Customer Support,
Tech Support, and Subject Matter Expert (SME). There, I excelled in high-stakes areas such
as customer retention, upsell billing, and equipment troubleshooting. My background also
includes intensive training and hands-on experience in business development, negotiation,
and utilizing advanced CRM software like Salesforce to monitor sales pipelines and
prospect leads. Whether managing technical issues, resolving escalations, or coaching a
team to hit performance metrics, I prioritize clear communication, structural efficiency,
and customer satisfaction.

I am eager to leverage my cross-functional expertise in operations management, data
tracking, and client communication to support the team’s continued success. Thank you
for your time and consideration of my application. I look forward to the possibility of
discussing how my skills and background align with your team’s strategic goals.