IT Infrastructure Support

Experienced in customer support through handling inquiries, troubleshooting concerns, and delivering timely, accurate responses with a focus on clear communication and customer satisfaction.

Managed support tickets by identifying issues, resolving them quickly, and keeping users updated. I make sure tickets are prioritized properly, documented well, and escalated when needed to maintain smooth operations.”

Handled help desk tickets by troubleshooting user issues, resolving them as quickly as possible, and keeping users updated. I make sure tickets are prioritized, properly documented, and escalated when needed for smooth support flow.

Experienced in functional testing to ensure that software features work according to requirements and specifications. Skilled in validating user flows, testing different input scenarios, and verifying expected outputs. Able to create and execute test cases, identify discrepancies, and report defects clearly while working closely with developers to ensure proper issue resolution.

Hands-on experience in building chatbot workflows and implementing automation solutions to streamline support operations, reduce manual tasks, and improve response efficiency.

Experienced in software testing with a strong focus on identifying bugs, verifying system functionality, and ensuring overall quality before deployment. Skilled in executing test cases, performing regression testing, documenting issues clearly, and collaborating with developers to resolve defects efficiently. Familiar with both manual testing processes and basic quality assurance practices within an IT support environment.