Madelaine
Customer Support Specialist | SaaS Experience | Email & Chat Support | Virtual A
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.46/hour ($1,052.80/month)
Associate Degree
Last Active
June 5th, 2026 (today)
Member Since
September 19th, 2022
Profile Description
I help businesses deliver excellent customer experiences through efficient, empathetic, and solution-oriented support.
With 3 years of experience in customer support within the SaaS industry, I am skilled in handling high-volume inquiries, resolving technical and billing issues, and ensuring customers feel heard and supported at every step.
I specialize in:
•
• Customer issue resolution and follow-ups
• CRM and ticketing systems
I’m known for being reliable, detail-oriented, and calm under pressure, even in fast-paced environments. My goal is always to provide clear communication and create a smooth, positive experience for every customer.
With C2 (advanced) English proficiency, I can confidently support international clients and maintain a professional tone across all interactions.
I am currently seeking a full-time opportunity where I can contribute to a team that values high-quality customer experience and long-term growth.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Employed as a Customer Support for an all-in-one digital marketing platform. I respond to emails, answer and resolve queries, guide customers on platform usage, and report technical issues if necessary.
Customer Support » SaaS
Experience: 2 - 5 years
I have 3 years of experience in SaaS customer support, handling high-volume inquiries via email and chat. I assist customers with account issues, billing concerns, and platform navigation while ensuring clear communication and timely resolution.
Office and Administration » English Proficiency
Experience: 2 - 5 years
Other Skills
Basic Information
- Age
- 38
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lipa City, Batangas
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 35/35
- Influence: 53/25
- Steadiness: 77/53
- Compliance: 77/67
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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