I have been working in the BPO industry for 6yrs and 3 months now. I worked in an E-commerce company who owns different printing website that provides ways for a small and medium-sized business to reach their customers, promote their products and build their brands. If you are familiar with Packola, that is one of them.
One of my previous tasks is to assist customers' inquiries, concerns or questions regarding the products we offer.
I do inbound and outbound calls, chat and
I've also been an Encoder for the company. As an encoder, I review invoices for my supervisor to approve. I send out orders to the vendors and do follow-up
I've been a Fraud specialist as well. As a Fraud specialist, I make sure that orders are valid by reviewing the customer's account and contacting and verifying their information.
I was also a Retention specialist in the company. My main task is to try to save orders from being canceled by offering one-time discounts or assisting customers with their designs.
Currently, I am a Account Sales coordinator and my main task is to assist our Sales team and their clients to ensure that their order goes to production and resolve other pre-production concerns.
I enjoy helping customers, especially when working with their artwork/designs. It makes me happy to know that I am able to help customers design their printing material.
I'm knowledgeable in terms of using Adobe Photoshop, Illustrator, and Acrobat since those are the tools used to make sure customers' artwork is acceptable for their printing material.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.