AI-Savvy E-Commerce VA | Shopify, Etsy, Customer Support & Workflow Management

Managed end-to-end order processing across multiple e-commerce platforms, including tracking, fulfillment, and delivery. Maintained detailed spreadsheets for order monitoring and reporting. Liaised with outsourcing and fulfillment partners to ensure timely dispatch and issue resolution. Edited and resized customer artwork using Photoshop according to specifications. Used Shippit to dispatch, track, and fulfill orders efficiently.

Provided responsive and professional customer support via email and live chat, primarily using Gorgias. Handled order inquiries, shipping updates, returns, refunds, and basic product concerns while maintaining a positive customer experience. Followed established SOPs and brand tone to ensure consistent, accurate responses. Escalated complex issues when needed and worked closely with the team to resolve customer concerns efficiently.

Managed customer orders across multiple e-commerce platforms, ensuring accurate processing and timely fulfillment. Created and maintained spreadsheets to track orders, monitor status, and support smooth daily operations. Coordinated with outsourcing and fulfillment partners to follow up on order progress and resolve issues. Edited and resized artwork using Photoshop based on customer specifications. Dispatched, monitored, and fulfilled orders using Shippit to ensure on-time delivery.

Managed a high volume of customer email inquiries, prioritizing and organizing messages to ensure timely responses. Delivered professional and efficient customer support by addressing order concerns, questions, and requests in line with company standards and response-time goals.