Customer SupportExpert |10+ Yrs Experience| Gorgias | Freshdesk | Zendesk |Ecomm

Overview

Looking for full-time work (8 hours/day)

at $4.27/hour ($818.18/month)

Bachelors degree

Last Active

June 13th, 2026 (10 days ago)

Member Since

March 20th, 2022

Profile Description

Hello! I am Lein, a reliable E-commerce Virtual Assistant and Customer Support Expert with 15 years of extensive experience supporting Shopify stores, handling complex customer inquiries, and managing operations in fast-paced environments.

My experience includes:

• 3+ years handling Shopify customer support (email/chat) across multiple international brands (clothing, pet apparel, and smart home tech) for order tracking, product inquiries, refunds, replacements, and shipping claims.

• 11 years of high-level voice support experience, specializing in corporate escalation calls, distress management, billing/payment processing, and fraud/dispute resolution.

• E-commerce & Social Media Operations: Managed backend Shopify tasks, order updates, and multi-channel customer interactions via Facebook and Instagram Direct Messages.

• Leadership & Admin Support: Served as a Subject Matter Expert (SME) assisting with team training, process optimization, inbox/calendar management, and B2B lead generation.

Tools I use:

E-com / CRM: Shopify Admin, Gorgias, Freshdesk, Rich Panel, Zendesk, Salesforce, Meta Business Suite

Tracking: 17track, Aftership, ParcelPanel, ParcelApp

AI & Productivity: ChatGPT, Gemini, Perplexity AI, Google Workspace, Lark, ClickUp

Communication: Slack, Lark, Whats App, ---------- .