Social Media PRO | Graphic Design Expert |Customer Support

As a Social Media Manager at the Virtual Hive from February 2021 to January 2023, I developed comprehensive social media strategies, created and managed high-quality content across multiple platforms, and engaged with communities to enhance brand awareness and customer loyalty. I utilized analytics tools to track performance, manage advertising campaigns, and prepare reports to measure effectiveness. Collaborating with cross-functional teams, I ensured cohesive messaging and executed crisis communication plans when needed. Key achievements include a 150% increase in followers, a 75% boost in engagement rates, a 30% rise in website traffic from social media, and a successful rebranding campaign that grew brand mentions by 50%.

I served as a Graphic Designer from March 2023 to March 2024, where I crafted a wide range of marketing materials, such as brochures, advertisements, and social media visuals. By working closely with clients, I was able to understand their branding objectives and deliver creative design solutions that strengthened their brand identity. Proficient in Adobe Creative Suite, I produced visually appealing graphics for both digital and print media, maintaining brand consistency throughout. My role also involved collaborating with the marketing team to create promotional content and liaising with printers to ensure top-notch quality. Among my notable achievements were spearheading a rebranding initiative that led to a 40% increase in client engagement, designing ad campaigns that resulted in a 25% sales boost, and earning multiple awards for my innovative designs.

From January 2017 to June 2019, I worked as a Customer Service Representative for a prominent travel account at Expedia. In this role, I assisted customers with booking flights, hotels, and vacation packages, providing detailed information and resolving any issues to ensure a seamless travel experience. I handled a high volume of inquiries through phone, email, and live chat, delivering exceptional service by addressing concerns promptly and professionally. My responsibilities included processing reservations, managing cancellations, and offering personalized travel recommendations. I consistently met and exceeded performance targets, contributing to a 30% increase in customer satisfaction scores. Additionally, I collaborated with other departments to streamline operations and enhance the overall customer journey, earning recognition for my dedication to excellence in service.