Account Management | Technical Writer (SEO) & Customer Care Specialist

In my current role as a Knowledgebase Specialist, I have been proficient in article writing. I have been creating articles for both agents and customers to help them understand the product, services, and processes. I have learned so much in my current role and have deepened my understanding of the technical aspects of writing articles and content. I have also learned the importance of time management and task organization. Moreover, my current role has helped me gain confidence in writing content I never knew I could do, and I want to help my future clients with my new skill not only to learn but also to grow with them.

I have 2 years of experience in operations management as an assistant team lead/SME. I have worked with directors and managers onshore, which helped me grow and deepen my understanding of organization and management. During my time as an SME, I resolved critical tech issues related to web hosting, domains, and SEO. I have also helped agents through coaching, by assisting with products and processes, and by taking supervisory calls.

I have been taking both inbound and outbound calls for 5 years in tech companies, mostly in Web hosting, SEO account management, and security. I have always focused on helping customers and clients achieve their return on investment. For customers, I provide the best customer service and offer services that help them, and once the deal is closed, I have also helped my clients.

I have worked with an SEO company for 1 year and 2 months as an Account Manager. I help clients improve SEO rankings, conduct keyword research, and enhance website content to attract more visitors and convert them into paying customers. I have worked with CRMs and tools, and I have been a consistent team player in past roles. If I am applying for a position that requires this experience, I should be able to grasp it quickly and catch up quickly.

I have worked with an SEO company for 1 year and 2 months as an Account Manager. I help clients improve SEO rankings, conduct keyword research, and enhance website content to attract more visitors and convert them into paying customers. I have worked with CRMs and tools, and I have been a consistent team player in past roles. If I am applying for a position that requires this experience, I should be able to grasp it quickly and catch up quickly.

I have worked with an SEO company for 1 year and 2 months as an Account Manager. I help clients improve SEO rankings, conduct keyword research, and enhance website content to attract more visitors and convert them into paying customers. I have worked with CRMs and tools, and I have been a consistent team player in past roles. If I am applying for a position that requires this experience, I should be able to grasp it quickly and catch up quickly.