Customer Support Specialist (Airbnb) | Guesty & Breezeway | Guest & Host Support

Overview

Looking for full-time work (8 hours/day)

at $7.11/hour ($1,376.00/month)

Bachelors degree

Last Active

July 21st, 2026 (3 days ago)

Member Since

July 31st, 2021

Profile Description

I am an Airbnb Virtual Assistant with hands-on experience supporting Airbnb accounts in a BPO environment, assisting both guests and hosts throughout the entire booking lifecycle.

As a Senior Case Manager / Support Ambassador, I handled guest inquiries before, during, and after their stay, managed reservations, cancellations, refunds, rebookings, and resolved escalated cases while ensuring compliance with Airbnb policies.

I also have experience using Guesty for reservation and guest management and Breezeway for creating and managing cleaning and maintenance tasks.

I can help with:

- Guest communication
- Reservation management
- Guesty
- Breezeway task creation
- Calendar management
- Cancellations and rebookings
- Issue resolution
- Administrative support

I am detail-oriented, reliable, and committed to providing professional support that helps hosts save time and deliver excellent guest experiences.