Auto Insurance Specialist

Assessed claim documents for compensability and processed motor and non-motor FNOL cases. Conducted fraud screening through document review and claimant interviews, mitigating potential losses. Addressed inquiries on Motor Car, Property, Travel, and other insurance lines, improving customer satisfaction. Prepared quotations for motor, property, travel, and personal accident policies.

Process 30+ claims weekly, preparing claim forms, acknowledgment letters, and verifying policy and claimant information. Handle client inquiries, review and input policy data, determine coverage eligibility, and establish claims in system to ensure accurate intake. Correspond with agents, clients, and claimants to gather required documentation, improving claim completeness rates. Perform detailed clerical reviews to support accurate file handling and reduce processing discrepancies.

Supported Client Management & Advocacy teams in renewal deliverables, contributing to timely completion of 100% of renewal tasks. Coordinated cross-functional teams to prepare and finalize client documents, improving workflow efficiency. Ensured accuracy of billing and invoicing packages, reducing document correction cycles. Managed onboarding requirements and Client Exposure data for new accounts, improving record accuracy.