As a Real Time Analyst POC at Concentrix, I specialize in optimizing operations through the strategic use of tools like NICE IEX for attendance tracking and call management. I actively contribute to enhancing operational efficiency by automating repetitive tasks using Slack workflows, enabling streamlined processes and improved performance.
Graduating with a Bachelor of Science in Industrial and Commercial Communication from Cagayan State University provided a strong foundation for my professional journey. My commitment to excellence was recognized with the Employee of the Month award for achieving a 100% CSAT goal in April 2024. I am motivated to drive impactful operational improvements and support strategic decision-making within the organization.
Experience: 1 - 2 years
Optimized an internal tracker using advanced Excel functions including VLOOKUP, XLOOKUP, MATCH, IF formulas, and COUNTIF logic. Applied data validation to ensure accuracy and consistency and built pivot tables and dynamic charts to visualize performance trends. These enhancements improved reporting speed, reduced manual errors, and supported better decision-making across the team.
Experience: 2 - 5 years
Experience: 2 - 5 years
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