Financial Analyst | AP & Procure-to-Pay |120+ Invoices/Day | 99% SLA Hit Rate | Z

Overview

Looking for full-time work (7 hours/day)

at $5.38/hour ($909.10/month)

Bachelors degree

Last Active

May 30th, 2026 (10 days ago)

Member Since

June 8th, 2021

Profile Description

Customer Support & E-commerce Specialist | Financial Operations Analyst | Shopify • Zendesk • CRM • P2P • Data-Driven

I help e-commerce brands and finance teams run smoother handling customers, operations, and numbers without letting anything fall through the cracks.

With experience across customer support, Shopify operations, and Procure-to-Pay (P2P), I’ve worked in fast-paced environments where speed, accuracy, and communication matter. I’ve managed 150+ tickets daily in Zendesk, maintained 99% SLA compliance, and handled 120+ invoices/day with high accuracy.

At IBM Philippines, I supported global operations starting in Helpdesk Support (calls, email, chat)—resolving issues, calming frustrated customers, and keeping satisfaction high. I later moved into P2P Accounting, where I processed vendor invoices, resolved discrepancies, and ensured timely, accurate payments. I also worked with SAP Concur (Travel & Expense), reviewing and approving claims based on policy compliance.

On the e-commerce side, I supported Shopify stores using Zendesk, handling order tracking, refunds, disputes, and account concerns always keeping communication clear, human, and solution-focused.

What I bring:

Customer Support (Email, Chat, Calls) – fast, clear, and human
E-commerce Operations – Shopify, order management, refunds, disputes
Financial Operations – AP, P2P, invoice processing, Concur
Tools – Zendesk, Shopify, CRM systems
Performance – 99% SLA | High-volume ticket & invoice handling
Process Improvement – spotting issues, reducing backlogs, improving workflows

I don’t just complete tasks—I take ownership, solve problems, and look for ways to improve how things are done.

If you need someone who can support customers, manage operations, and keep things running efficiently, let’s connect.