I've been in the outsourcing business for nearly 7 years now. I've worked as a customer service representative, a sales representative, a technical support specialist, and now as a back office associate. For every role that I've served, I have learned so many things, and those role experiences have molded my skills so much. I am looking forward to more job opportunities so I can share my skills and also learn new knowledge in return.
Experience: 1 - 2 years
I've worked as a technical/customer care representative at Telstra and Comcast.
Experience: 5 - 10 years
I've worked as a technical representative at Telstra and Comcast.
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 2 - 5 years
I worked as a Risk Operations Analyst for 5 years, primarily handling dispute investigations and risk-related cases in the banking industry. My responsibilities included reviewing transactions, analyzing account activities, identifying potential risks, processing chargeback and ensuring compliance with company policies. This experience helped me develop strong analytical, problem-solving, and attention-to-detail skills while managing cases accurately and efficiently.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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