Evamie
E-Commerce Customer Support and Dispute Resolutions Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelor in Science Major in Physics
Last Active
July 22nd, 2026 (6 days ago)
Member Since
February 3rd, 2021
Profile Description
With over 8 years of experience in the customer service industry, I specialize in providing top-tier support for eCommerce businesses—both branded and dropshipping. Starting as a Tier 1 Customer Support Representative, I’ve worked my way up to Tier 2, where I now handle escalations, manage agent performance, and ensure KPI targets are consistently met.
I'm skilled in conducting coaching sessions, monitoring ticket flow, and ensuring all inquiries are resolved within SLA timelines. I also have extensive experience handling disputes across various platforms, always aiming to protect brand reputation and customer satisfaction.
I bring a strong work ethic, attention to detail, and a passion for delivering excellent customer experiences. I’m confident in my ability to support and improve customer service operations for any growing eCommerce brand.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Iligan City
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 34%
- Influence: 25%
- Steadiness: 29%
- Compliance: 13%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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