Virtual Assistant

Ingram Micro- Supply Chain Specialist July 6 2022 - Supply Chain Specialist/Buyer (P2P), responsible in placing orders of Hardware, License, software, Cloud and services on vendor’s end. Current vendors IBM, Lenovo, GoPro, Synology, Sophos, Synology and Seagate. Back up Buyer of Dell , Fitbit and Asus. Generates Sellout report of IBM and Synology. Manage of Purchasing Orders by making sure it tally with the Sales Order provided by the Sales team and with the Customer’s Purchase Order. Amends and rectify information such as End user information, parts being ordered, quantity and pricing are checked and validated before placing the order. Monitoring of placed orders- generate a report as to the estimated time of arrival of goods/services ordered and make follow ups, if necessary. Partner with Accounts Payable team for any discrepancies in payment, vendor part number, Quantity and Pricing issues escalated by suppliers. Responsible for returns of damage items to Vendors if needed. Process stock transfer during trade show if needed. Properly fulfilling the orders by coordinating with vendor and parts or goods are received as per agreement by checking regularly the actual delivery schedule. Update SAP of the delivery date as needed to make sure data accuracy in SAP for the expected delivery date and open order quantity. Assigned most of the time to do monthly, quarterly, and yearly coverage to make sure that all orders are logged in for the company. Task to rectify the Contract/Certificates Via PDF. Coordinating with Courier/Logistics DHL, Fedex and Expeditors for incoming shipments, ETA and issues of shipped products. Used tools or software - SAP MM, Gmail Suite, Outlook, Microsoft Excel, Word, Teams, Power point, One note and PDF editor.

TaskUs LizardBear Tasking Inc - Customer Service Representative/Brand Ambassador August 30 2018 - June 29 2021 Customer Service Representative in the Food Delivery App Support services-Deliveroo and DoorDash. -Resolves product or service problems via phone, email and chats by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the issues. -Supported a broad range of multinational customer and being part of a project as pilot team member to deliver Innovative solution and agile processes. -Proven success for customer retention skills and customer satisfaction by providing customer the level of support they expect. -Negotiated with customers and partnered vendors for making payment adjustments/charges and providing the right amount of compensation for late, duplicate or incorrect orders. -Provided accurate, valid, and complete information by using the right methods/tools. Identified and analyzed unrecognized/fraud transactions on customer/restaurant/vendor accounts by using the right methods/tools - monitored Schedule order and deals of promotions. -Used tools or software - Gmail Suite, Zendesk, Salesforce, Outlook, Microsoft Excel, Word, Teams, Power point.

Intellicare- Junior Financial Analyst (Cost and Revenue Analyst) July 13 2021 - June 30 2022 Responsible for Forecasting revenue and sales with respect to population/customer demographics, services offered, and clinic supplies, employing a comparison between actual figures and predefined targets. Collaborates with senior analysts to conceive, conduct research, gather, interpret, model, and analyze data in a synergistic manner. Tasked with delivering written interpretations and analyses derived from revenue variances. Ensures that actual sales figures are diligently monitored and reviewed on a monthly basis. Provides support to Senior Analysts and Managers in drafting monthly, quarterly, semi-annual, and annual sales and revenue reports. Used tools or software - Outlook, Microsoft Excel, Word, Teams, Power point, One note and PDF editor.

Intellicare- Junior Financial Analyst (Cost and Revenue Analyst) July 13 2021 - June 30 2022 Responsible for Forecasting revenue and sales with respect to population/customer demographics, services offered, and clinic supplies, employing a comparison between actual figures and predefined targets. Collaborates with senior analysts to conceive, conduct research, gather, interpret, model, and analyze data in a synergistic manner. Tasked with delivering written interpretations and analyses derived from revenue variances. Ensures that actual sales figures are diligently monitored and reviewed on a monthly basis. Provides support to Senior Analysts and Managers in drafting monthly, quarterly, semi-annual, and annual sales and revenue reports. Used tools or software - Outlook, Microsoft Excel, Word, Teams, Power point, One note and PDF editor.