Maria

E-commerce Customer Service/ Fulfillment Coordinator

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Overview

Looking for full-time work (8 hours/day)

at $4.20/hour ($800.00/month)

Associates degree

Last Active

June 8th, 2026 (5 days ago)

Member Since

August 14th, 2020

Profile Description

Customer Service
Fulfillment Coordinator
Quality Analyst
Team Lead

Help the client set up SOP, macros, and different channels for communication.
Manage the customer service team and handle escalations for email and phone support teams.
Processing returns, exchanges, and refunds.
Handle customer loyalty programs and SMS subscriptions using Yotpo.
Monitor inventories and backorders using different fulfillment tools.
Determine agents' knowledge about processes and products through random audits. Provide coaching sessions using the audited tickets.
Send a monthly performance report based on the audited tickets, highlighting the agent's strengths and weaknesses, and providing recommendations for improvement.
Knowledge of E-commerce tools and ticketing platforms like Gorgias, Zendesk, Shopify, RSL, ReturnGo, Yotpo, and Shipstation.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Answer customer's emails on time. Provide accurate responses, and ensure that customers' concerns are resolved. Maintain good customer experience without sacrificing revenue.

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Office and Administration » Quality Assurance

Experience: 5 - 10 years

Perform a random audit. Provide coaching based on audited tickets. Send the agent's monthly performance report based on the audited tickets; highlighting the agent's strengths and weaknesses, and providing recommendations for improvement.

Other Skills

Office and Administration » Data Entry

Experience: Less than 6 months

Marketing » Content Creation » Blogging

Marketing » Social Media Management » Facebook marketing

Customer Support » Sales Support

Office and Administration » Email Management

Basic Information

Age: 51

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pasig, NCR

Tests Taken: IQ
Score: 125: DISC
Dominance: 36%
Influence: 27%
Steadiness: 26%
Compliance: 12%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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