E-commerce Executive Assistant | Shopify & Amazon Specialist

As a Shopify E-commerce VA, I managed the daily end to end operations for Lucas Vane, focusing on streamlining high level business functions and storefront efficiency. My routine centered on order fulfillment, where I processed highvolume transactions, synchronized tracking details, and coordinated with suppliers to ensure a seamless supply chain. I took full ownership of catalog management, including uploading SEO optimized product listings, managing inventory levels, and maintaining a professional, clean storefront aesthetic. Beyond logistics, I prioritized the customer journey by handling all support communications, resolving inquiries, and managing backlogs to maintain brand integrity. I also oversaw store health by auditing app integrations and monitoring performance metrics to identify growth opportunities. By managing these complex operational tasks with reliability and integrity, I provided the dedicated support necessary to help Lucas Vane scale the business. My role was defined by high-level execution, ensuring the brand remained organized and prepared for sustainable growth.

As an Amazon Virtual Assistant at Raffy Ong, a health and wellness e-commerce enterprise, I managed end to end store operations, including product listings, inventory, and customer service. I developed strategies to optimize product visibility and conversions while spearheading keyword research initiatives to improve SEO rankings and drive organic traffic. I orchestrated the launch of new product lines by coordinating with suppliers and ensuring strict compliance with Amazon policies. By assessing competitor performance and market trends, I provided actionable insights that informed strategic decision making. Utilizing tools like Jungle Scout and Helium 10, I analyzed sales metrics to maintain a competitive edge. My efforts focused on enhancing user experience, streamlining advertising costs, and expanding the product range to foster long term customer loyalty and brand growth.

Served as a strategic operational partner to Leo Sterling, managing high-level administrative functions to maximize executive productivity. I took full ownership of complex calendar management and orchestrated intricate travel itineraries, acting as the primary liaison between the executive office and key stakeholders. By meticulously filtering communications and prioritizing deliverables, I ensured leadership remained focused on high-stakes business objectives and strategic decision-making. My role involved synthesizing data into actionable briefs and managing sensitive information with absolute discretion. I further optimized the executive office by implementing digital organization systems that streamlined workflows and maintained seamless operations in a high-pressure, fast-paced environment.

I can efficiently manage your financial records using QuickBooks to ensure your business operations remain organized and transparent. My experience includes maintaining accurate ledgers by categorizing transactions, reconciling bank statements, and managing accounts payable and receivable to keep cash flow steady. I am also comfortable generating detailed financial reports, such as Profit and Loss statements, to provide you with clear insights into your business’s health. By streamlining these processes, I aim to keep your books audit-ready and give you more time to focus on high-level growth and strategy.

I can handle the end-to-end management of your social media platforms to ensure your brand remains consistent and engaging. My approach focuses on creating high-quality content and compelling captions that resonate with your audience while maintaining a professional aesthetic. Beyond just posting, I will proactively manage community engagement by responding to inquiries and fostering trust with your followers. I’ll also track performance metrics to see what’s working best, ensuring our strategy aligns with your growth goals and helps streamline your overall digital operations.

As a Meta Business Suite Specialist, I managed cross-platform operations, unifying Facebook and Instagram to drive brand engagement. I took full ownership of the unified inbox, implementing automated response frameworks that significantly reduced lead response times and maintained a consistent brand voice. I utilized the Planner to orchestrate editorial calendars for Reels, Stories, and feed content, ensuring peak audience reach. Leveraging Meta Insights, I synthesized performance data into actionable reports to refine creative strategies. Additionally, I managed Ads Manager to boost top-performing content and maximize ROI, balancing technical precision with storytelling to build a scalable digital presence.

Outcome driven Virtual Assistant specializing in Shopify and Amazon storefront management. Expertly handles the backend mechanics of digital commerce from flawless product listings and inventory coordination to optimizing operational workflows. Focuses on freeing up CEO bandwidth by managing executive schedules and delivering measurable efficiency gains in store operations.