Jerome

Customer & Technical Support | CRM Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.30/hour ($818.18/month)

Bachelors degree

Last Active

June 5th, 2026 (16 days ago)

Member Since

January 2nd, 2020

Profile Description

I am reliable, tech-savvy, and customer-focused. I bring over 12 years of experience delivering fast, friendly, and solution-oriented support across email, live chat, and helpdesk platforms.

- Expertise in CRM Tools – Daily user of Salesforce, Zoho, Airtable, and Asana
- Support Platforms – Proficient with Five9, Intercom, Freshdesk, and other helpdesk systems
- SaaS & Tech Support – Skilled in troubleshooting user issues, explaining solutions clearly, and escalating efficiently
- Communication is Key – Strong written and verbal skills; fluent in English
- Organized & Detail-Oriented – I maintain thorough logs, follow SLA standards, and provide clear weekly reports

I’ve worked with startups and scaling tech companies, helping them retain happy customers by providing fast, consistent, high-quality support. Whether building support documentation, using AI chat tools, or improving workflows, I focus on helping your team operate efficiently and satisfy your customers.
Let’s connect — I’d love to support your team and help you grow!