Executive Assistant / Dispatch Specialist

Job Summary:
We are looking for a highly organized and detail-oriented Executive Assistant / Dispatch Specialist to support the daily operations of a growing service-based business. This role combines executive administrative support with dispatch coordination, customer communication, and invoicing. You'll play a key role in keeping schedules organized, ensuring drivers are dispatched efficiently, ensuring accurate documentation, providing excellent customer service, and multitasking skills to support daily business operations.

Responsibilities:
• Manage invoices and ensure accurate recordkeeping
• Coordinate and dispatch drivers by scheduling, assigning, and rescheduling appointments to ensure smooth daily operations.
• Communicate with drivers remotely throughout the day to provide schedule updates, route changes, and operational support.
• Manage invoice processing, including preparing, reviewing, sending, and tracking customer invoices while maintaining accurate billing records.
• Confirm appointments with new customers and follow up with existing customers via phone, email, or text to ensure excellent customer service.
• Manage and organize customer and company email inboxes, responding promptly to inquiries and maintaining professional communication.
• Prepare, file, and submit required paperwork and documentation with county offices electronically or through designated channels.
• Maintain accurate customer records, schedules, work orders, invoices, and other documentation using FieldEdge.
• Provide remote administrative support to ensure efficient day-to-day business operations.

Qualifications:
• Previous experience as an Executive Assistant and/or Dispatcher, with a US-Based Client
• Excellent verbal and written English communication skills.
• Experience using FieldEdge is required.
• Experience with invoice management and scheduling is a must.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Comfortable communicating with customers, drivers, and internal tea ---------- mbers.
• Proficient in Microsoft Office and Google Workspace.
• Ability to work independently while maintaining accuracy and efficiency.

HOW TO APPLY:
1. Can you describe your experience as a Dispatching Specialist for a US Based Client?
2. What tools, software, CRM, and field service management software are you proficient in? Do you have an experience in using FieldEdge?
3. Kindly provide an accessible link of your updated Resume / CV.