Platform IT Support Specialist with hands-on
experience in monitoring data pipelines, managing alerts, and troubleshooting
platform issues using tools such as Kibana, Nagios, and Zabbix. Skilled in
supporting file transfer protocols (FTP/SFTP, HTTPS, AS2), investigating data
via MySQL and pgAdmin, and ensuring smooth system operations in high-demand
environments. Brings over 5 years of combined expertise in IT technical
support, system administration, and virtual assistance. Known for strong
problem-solving, clear communication, and adaptability under pressure, with a
proven track record of delivering reliable technical and client-focused
solutions.
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: Less than 6 months
monitor system alerts and acknowledge the alerts
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: 1 - 2 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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