7 Years Experience / Airbnb VA / STR Manager / Customer Serv

Overview

Looking for full-time work (12 hours/day)

at $7.64/hour ($2,181.84/month)

Associates degree

Last Active

April 8th, 2026 (73 days ago)

Member Since

November 3rd, 2018

Profile Description

Hi there! I'm ---------- .

I am an Airbnb property manager, a writer, and a virtual assistant specializing in short-term rental operations.

With 7 years of experience in client relations/customer service, 3+ years in property management, and over 70,000 words of written work (blogs and SOPs), I have honed both the art of stitching words and the mastery of managing short-term rental operations, especially, fostering meaningful relationships with guests from all walks of life by providing tailored-fit solutions and virtual assistance.

Experience: 
- Canada-based property management
- USA-based property management
- Australian-based clientele
- Blog and SOP/Guide writing for international clients: Switzerland, Canada, Australia, the USA, and Belgium

Property management: 
- Handle guest inquiries promptly and professionally
- Screen potential guests and manage booking confirmations
- Schedule and coordinate cleanings and maintenance with onshore staff
- Collaborate with the onsite manager and team to ensure seamless operations
- Send personalized messages to enhance guest experience
- Efficiently resolve issues and de-escalate high-stress situations
- Manage listing calendars and listing optimization
- File damage claims
- Craft thoughtful guest reviews and respond to feedback to maintain a strong reputation

Proficient in the following platforms: 

Airbnb | VRBO | ----------  | Direct Booking

Long-term rentals: 

Zillow | ---------- | Furnished Finder | Facebook (FB) Marketplace

Tools/Software:

Hospitable | Hostaway | Hostify | OpenPhone | Schlage | MINUT | Notion | ClickUp | Slack | Trello | Breezeway | Missive | EZCare | Whale | Google Office Suites | Microsoft Office | Instacart | Amazon | Walmart+ | Task Rabbit | Canva | Operto | 3CX | Timeero | Turno

If you're looking for a client relations expert, a property manager, or a customer service wizard, give me a quick chat; let's bring your ideas to life : )

Big smiles, 
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