Senior Customer Support VA | Order Management, Refunds, CRM (Salesforce, NetSuit

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Overview

Looking for part-time work (4 hours/day)

at $4.98/hour ($480.00/month)

Bachelors degree

Last Active

May 18th, 2026 (18 days ago)

Member Since

November 7th, 2017

Profile Description

Hi, I’m Aila — a Customer Support and E-Commerce Virtual Assistant with over 10 years of experience helping businesses handle customer inquiries, manage orders, and keep operations running smoothly.

I specialize in email and chat support, returns and refunds, and resolving customer issues efficiently while maintaining a positive customer experience. I’ve worked with tools like Salesforce, NetSuite, and Help Scout, and I’m comfortable handling high-volume support environments.

I also have hands-on experience in e-commerce, including listing products on eBay, coordinating with vendors, and tracking order status from purchase to delivery.

Here’s what I can help you with:
• Customer support (email & chat)
• Order processing, returns, and refunds
• CRM and helpdesk management (Salesforce, Help Scout)
• E-commerce support (eBay, Shopify – willing to learn/expand)
• Vendor coordination and order tracking

I’m reliable, detail-oriented, and can work independently with minimal supervision. My goal is to help you save time, keep your customers happy, and support your business growth.

Let’s work together.

Top Skills

Customer Support

Experience: 10+ years

Customer Support & E-Commerce Virtual Assistant with 10+ years of experience handling email and chat support, order management, refunds, and vendor coordination. Skilled in CRM and helpdesk tools such as Salesforce, NetSuite, and Help Scout. Proven track record of delivering efficient customer service, resolving complex issues, and supporting online business operations. Reliable, detail-oriented, and experienced in remote collaboration tools.

Customer Support » Email Support

Other Skills

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa, Ilocos Sur

Tests Taken: IQ
Score: 109: DISC
Dominance: 31
Influence: 5
Steadiness: 24
Compliance: 40: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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