Geraldine

8+ years in Email & Chat Support | e-commerce

With Timeproof

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Overview

Looking for part-time work (5 hours/day)

at $4.13/hour ($500.00/month)

Bachelors degree

Last Active

June 8th, 2026 (today)

Member Since

September 25th, 2017

Profile Description

With 8+ years in BPO and e-commerce support, I’ve grown from Email Agent to Team Leader, delivering solutions that boost customer satisfaction and retention. I also bring 4+ years of HR and admin support, giving me versatile skills in documentation, office management, and client relations.

Let my tools and skills work for you:
* Design & Content: Basic Canva for simple graphics and visuals
* Customer Support: Email & Chat support with proven expertise
* CRM & Ticketing Systems: Freshdesk, Zendesk, Salesforce
* Email Management: Outlook, Gmail – organized and efficient inbox handling
* Data Entry & Admin: Accurate and detail-oriented data processing
* Productivity Tools: Microsoft Office (Word, Excel, Outlook), Google Suite (Docs, Sheets, Drive), Dropbox, OneDrive
* Collaboration Tools: Microsoft Teams for seamless communication
* E-commerce Tools: M360 Campaign Management, Product Listing, Shopify

Why work with me: Detail-oriented, tech-savvy, and adaptable. I balance multiple priorities while ensuring smooth operations and excellent customer experiences.

Let’s work together to keep your business running efficiently and your customers happy!

Top Skills

E-Commerce

Experience: 5 - 10 years

Human Resources

Experience: 2 - 5 years

Customer Support

Experience: 5 - 10 years

I have hands-on experience providing customer support through email, chat, and ticketing systems. My responsibilities included answering inquiries, resolving issues, processing requests, and ensuring a positive customer experience. I’m skilled in handling complaints with professionalism, following detailed procedures, and maintaining a friendly and empathetic tone. Through this, I’ve developed strong communication skills, adaptability, and the ability to stay calm under pressure—qualities that help me deliver excellent customer service consistently.

Other Skills

Basic Information

Age: 40

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bustos, Bulacan

Tests Taken: IQ
Score: 89: DISC
Dominance: 33
Influence: 11
Steadiness: 37
Compliance: 19: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”