Keinth
Customer Support VA | Psychology Graduate | Retail & De-escalation
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelor's degree
Last Active
July 17th, 2026 (2 days ago)
Member Since
July 10th, 2026
Profile Description
My journey into customer service started in the real world, and I am now ready to bring those exact skills into the remote space as a virtual customer support representative. I recently graduated with a Bachelor of Science in Psychology. My background in Psychology gives me a unique advantage when it comes to understanding human behavior, practicing deep empathy, and resolving conflicts smoothly. For the past 8 years, I have worked in our family-owned retail store. Running a family business means doing a bit of everything, and it taught me real-world customer service. Every day, I helped over 40 customers, handled complaints, processed transactions, and kept track of store inventory.
Here is how I can help your business:
Customer Support: I handle
De-escalation: Because of my Psychology background, I excel at listening to angry or frustrated customers and turning their bad experiences into positive ones.
Tech & Record-Keeping: I am comfortable using Zendesk for managing support tickets, Gmail for professional
Full-Time Availability: Now that I have officially graduated, I am fully available and dedicated to focusing on a long-term, full-time role with your company. I speak fluent English, have a stable internet connection, and am ready to treat your business with the same care as my own. Let's connect and talk about how I can support your team!
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
I have 8 years of hands-on experience working in our family-owned retail store. Running a family business meant I had to do it all. I spent nearly a decade mastering customer support, de-escalation, and conflict resolution face-to-face. Daily, I managed 40+ customer inquiries, resolved complex complaints, handled cash operations, and managed inventory. While I don't have traditional corporate office experience, managing a family business taught me extreme reliability, problem-solving, and how to treat every customer with deep empathy. I am fully ready to bring this strong work ethic into a remote support role.
Other Skills
Basic Information
- Age
- 24
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro city, Misamis Oriental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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