Customer Service Specialist with over 3 years of combined experience supporting customers across e-commerce, retail, and telecommunications industries.
For 2 years, I worked directly with Amazon as an In-House Customer Service Associate, handling refunds, replacements, package tracking, order concerns, and
Additionally, I have 13 months of experience in the UK telecommunications industry under the TalkTalk account, where I provided basic technical troubleshooting, scheduled technician appointments based on customer availability, and delivered updates through phone,
I am known for my strong communication skills, problem-solving abilities, attention to detail, and commitment to delivering excellent customer service. I am highly adaptable, quick to learn new systems, and dedicated to helping customers while contributing to business success.
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Samori Coles
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