Home Care Scheduling | Care Coordination | Operations Support Virtual Assistant

Experienced in coordinating high-volume reservation schedules, managing customer bookings, and supporting daily operational workflows in fast-paced environments. Skilled in handling appointment modifications, cancellations, billing inquiries, and time-sensitive customer requests while maintaining exceptional accuracy and organization. Demonstrated the ability to prioritize multiple tasks simultaneously, communicate effectively with clients, and ensure seamless coordination from initial inquiry to successful service completion. Achieved a 100% reservation accuracy rate, 91% booking closure rate, and a perfect 100% Service Quality Index (SQI) while ranking #1 among 8 Reservation Specialists based on service quality performance. Strong in schedule management, documentation, customer communication, workflow coordination, and problem-solving, with the ability to adapt quickly to dynamic environments and support efficient day-to-day operations

Experienced in maintaining accurate, organized, and timely documentation while supporting customer service, scheduling, and operational workflows in fast-paced environments. Responsible for recording customer interactions, updating account information, processing reservation changes, documenting customer requests, and ensuring data accuracy across multiple systems while adhering to company policies and quality standards. Demonstrated strong attention to detail by maintaining a flawless compliance record, accurate reservation information, and organized customer records that supported efficient day-to-day operations.