Ian
Risk Mitigation and Quality Assurance Manager • Senior Fraud Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.61/hour ($1,280.00/month)
Bachelors degree
Last Active
June 6th, 2026 (today)
Member Since
May 26th, 2026
Profile Description
Results-driven investigations and escalation management professional with over 10 years of experience in the BPO and e-commerce (Amazon) industry. Extensive background in fraud investigations, risk mitigation, high-severity escalation management,
quality assurance, and stakeholder support within global operations. Proven ability to manage executive-level escalations, conduct root cause analysis, lead quality initiatives, and support cross-functional teams in fast-paced environments. Strong communication, leadership, and analytical skills with a consistent track record of delivering high-quality resolutions within service level agreement (SLA)
Top Skills
Customer Support » Customer Service » Fraud detection
Experience: 5 - 10 years
CORE COMPETENCIES: Fraud Investigation & Risk Analysis | Escalation Management | Root Cause Analysis | Quality Assurance | Stakeholder Management | Process Improvement | SLA Management | Cross-functional Collaboration | Coaching & Mentoring | Data Analysis & Reporting | Customer Service Operations | Executive Escalations | Documentation & SOP Compliance | Leadership & Team Coordination
Other Skills
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo City, Rizal
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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