Philippe

• UCaaS & Cloud Voice (Masergy UCaaS, Comcast Business Voice, Teams Phone) •

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Overview

Looking for any work (8 hours/day)

at $6.65/hour ($1,272.74/month)

Bachelor's degree

Last Active

June 7th, 2026 (5 days ago)

Member Since

May 10th, 2026

Profile Description

Telecommunications and Unified Communications professional with 17 years of combined experience, including 8 years supporting Masergy and Comcast UCaaS platforms and 9 years providing technical support for Telstra services. Strong expertise in cloud voice, VoIP, SIP, enterprise telephony, and customer-facing technical support. Proven ability to resolve complex issues, meet SLA targets, and consistently deliver high customer satisfaction.

Top Skills

Customer Support » Technical Support

Experience: 10+ years

• Provided technical support for Masergy and Comcast Business UCaaS and cloud voice solutions • Troubleshot VoIP and SIP-related issues including one-way audio, jitter, latency, dropped calls, and signaling failures • Managed user provisioning, licensing, call routing, auto attendants, call queues, and hunt groups • Supported number porting, service activations, and customer onboarding • Handled escalations and collaborated with Tier 2/3 engineering, network, and backend teams • Ensured compliance with SLAs and KPIs in high-volume support environments • Delivered frontline and advanced technical support for Telstra consumer and enterprise services • Supported broadband (ADSL/Cable/Wireless) • Diagnosed connectivity and performance-related issues • Performed fault isolation, service restoration, and proper escalation handling • Coordinated with Telstra internal teams and field technicians to resolve outages • Educated customers on service usage, configurations, and best practices

Other Skills

Basic Information

Age: 45

Gender: Male

Website: Sign Up with Pro Account to View

Address: Marikina, METRO MANILA

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”