IT Product Manager | Software QA | Tech Support | Email Marketing

Experienced in creating engaging and professional email campaigns focused on customer engagement, brand awareness, and lead generation. Skilled in content organization, audience communication, and maintaining strong branding consistency with attention to detail.

• Led a large-scale refresh data validation for internal tools database, overseeing the validation and coordination of 500+ tools and 40+ contracts to maintain data integrity and compliance across programs. • Managed monthly downtime announcements and ad-hoc communications, ensuring timely visibility and reducing disruption across global operations. • Performed QA testing for workforce applications and automation features, validating functionality prior to deployment. • Authored user guides, demo scripts, training materials, and technical documentation • Collaborated with cross-functional teams and tool owners to validate system usage and data accuracy • Consolidated quarterly updates across programs, presenting insights and recommendations to senior leadership

Experienced in managing and organizing stakeholder calendars, scheduling meetings, coordinating appointments, and ensuring smooth day-to-day operations. Skilled in time management, meeting coordination, and maintaining organized schedules in fast-paced work environments.

Creates clean, modern, and visually appealing logo designs tailored to different brand identities. Strong eye for creativity, layout, and aesthetics with the ability to deliver professional and high-quality design concepts.

• Executed manual and UAT test cases, identifying defects before deployment • Validated system enhancements to improve release quality and stability • Created and maintained test cases, test plans, and defect reports (Jira) • Collaborated with developers, analysts, and QA team in Agile environments