Handled 50+ customer calls daily for financial accounts, assisting clients with payment processing and transaction monitoring. Provided accurate billing information and resolved payment-related concerns while maintaining high customer satisfaction. Utilized CRM and payment systems to document customer interactions and ensure timely follow-ups.
Experience: 6 months - 1 year
*Handled customer inquiries via phone, chat, and email in a professional manner. *Resolved customer concerns efficiently while maintaining high satisfaction levels *Demonstrated strong communication and problem-solving abilities Maintained accurate records of customer interactions
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