I am a problem-solver with over two years of experience in customer support, hospitality, and property management. My career has taken me through retail, travel, and technical support, where I learned to turn challenges into seamless solutions and deliver exceptional service.
As a Property Manager Support Specialist, I’ve managed guest and host communications, resolved booking disputes, coordinated maintenance, and ensured smooth operations across multiple property listings. I am proficient in tools like Airbnb, Guesty, and Hostaway, and I excel at balancing operational efficiency with tenant and guest satisfaction.
I bring a calm, resilient presence to every team, fluent in the ‘languages’ of guests, consumers, and developers. I can leverage this diverse toolkit to create high-impact customer experiences and serve as a reliable, adaptable anchor for property management operations.
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Experience: 1 - 2 years
Previously Airbnb Support Ambassador
Experience: 2 - 5 years
Customer and Technical Support Representative
Experience: 6 months - 1 year
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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