CORE COMPETENCIES & TECHNICAL TOOLS
Core BPO Operations: Customer Support, Upselling & Cross-selling, Escalation Handling, High-Volume Live Triage.
Risk & Analytics: Risk Assessment, Threat Pattern Identification, Fraud Investigation, Regulatory Policy Compliance.
Technical Proficiencies: CRM System Proficiency, Advanced Data Entry, Google Workspace / MS Office, Logistics Tracking Software.
Soft Skills: Active Listening, Conflict Resolution, Adaptability, Cross-Functional Team Collaboration.Highly analytical and performance-driven BPO Professional with over six years of diverse experience across Fraud Analysis, Technical Support Logistics, and Customer Service/Sales Operations. Proven track record of protecting financial assets, managing high-volume customer queues in fast-paced environments, and consistently exceeding strict SLA and sales targets. Adept at leveraging advanced data entry, problem-solving, and empathetic communication to maintain top-tier customer satisfaction and data confidentiality.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.