Content Moderation, QA Analyst, Project/Vendor Management, Order Fulfillment, Pro

I work as a Trust & Safety QA Analyst for Bytedance for their product TikTok. As a QA analyst, we develop and enforce quality control processes ensuring accuracy and compliance in complex content reviews. Drive process improvements and training initiatives to enhance team performance and output quality. Collaborate with cross-functional teams to set and achieve quality goals and performance standards. Deliver data-driven insights and progress updates to stakeholders and senior management.

Reviewed and assessed reported user-generated content to ensure compliance with Twitter’s community guidelines and policies. Identified and escalated high-risk or sensitive content while maintaining accuracy and consistency in decision-making. Provided support to users by addressing inquiries, resolving issues, and ensuring positive engagement experiences. Collaborated with cross-functional teams to improve moderation processes and contribute to platform safety initiatives. Maintained confidentiality and handled sensitive information with professionalism.

Specialized in order fulfillment and resolution for a Netherlands-based utility company as part of the Fallout Team. Utilized SAP ERP to identify, assess, and resolve operational issues and system discrepancies affecting orders. Investigated and corrected meter reading irregularities; recreated and issued accurate final invoices to customer accounts. Monitored utility installation requests submitted through multiple customer channels, ensuring timely processing and completion. Collected and analyzed process data to support continuous improvement initiatives and recommend operational enhancements. Performed ad hoc order-related tasks, including order extraction and distribution at the start of each shift. Processed aftersales customer requests across multiple channels, ensuring accuracy and timely order completion. Supported additional project scopes, including mobile line activation, service bundle configuration, and add-on provisioning for business and individual accounts. Conducted internal quality assurance checks on processed orders to minimize errors and prevent customer complaints. Prepared daily performance reports and monitored incoming orders to support smooth team operations. Collaborated with team members and fallback teams for order verification and issue resolution.