IT Support | Note Taker | Non-Voice Audio Data Entry | Junior Web Developer

Resolved hardware and software issues to minimize downtime while providing both on-site and remote technical support to ensure smooth operations. Installed and configured systems tailored to user needs, set up networks, and efficiently addressed connectivity problems. Diagnosed technical issues using strong critical thinking skills and communicated solutions clearly and effectively. Assisted users with straightforward guidance to enhance their overall experience and satisfaction, while maintaining high accuracy and attention to detail in system configurations and data management.

Transcribed audio files into accurate and structured data, ensuring consistency through careful review and validation. Managed audio tracking and reporting efficiently while maintaining strong attention to detail. Handled multiple audio files under tight deadlines, communicated task updates clearly with the team, and improved workflow by reducing queue volume and completing high task counts.

Accurately captured key information during meetings and discussions, organizing and summarizing notes for clear understanding and easy reference. Maintained strong attention to detail to ensure the completeness and accuracy of records, while delivering notes promptly to support team communication and workflow. Effectively handled multiple sessions while meeting deadlines and maintaining quality, and successfully managed online live meetings and discussions to keep sessions organized and on track.

Assisted senior developer in completing small tasks to support ongoing development work Contributed to improving the application through minor enhancements and fixes Helped implement enhancements that improved overall app usability and performance Supported development activities by handling assigned tasks efficiently and accurately