Hi! I'm Lyka Louise Dela Cruz, a GoHighLevel CRM & Automation Specialist, Executive Assistant, and Healthcare Virtual Assistant with over 10 years of professional experience supporting businesses through operations, client management, and digital automation.
For the past 3+ years, I've specialized in building GoHighLevel systems that help businesses streamline operations, automate repetitive tasks, improve lead management, and create better customer experiences. I enjoy transforming manual processes into efficient, scalable workflows that save time and help businesses grow.
I have worked with agencies, entrepreneurs, and service-based businesses by building, optimizing, and managing their CRM systems, websites, funnels, automations, AI solutions, and client onboarding processes.
My GoHighLevel expertise includes:
• CRM setup and optimization
• Workflow and marketing automation
• Pipeline creation and lead management
• Website and funnel development
• Calendar, forms, surveys, and appointment systems
• AI Voice Agents and AI Chatbot implementation
• Missed-call text back automation
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• Third-party integrations (Zapier, Make, APIs, and external platforms)
• A2P 10DLC registration and compliance support
• White-label agency support and SaaS account management
• Client onboarding and sub-account setup
• Automation troubleshooting and system optimization
• Online store setup and lead-generation websites
Beyond the technical side of GoHighLevel, I bring years of real-world administrative and business operations experience. My background as an Executive Assistant, Healthcare Virtual Assistant, and former Business Development Manager allows me to understand how businesses operate from both the operational and customer-service perspectives, not just the software.
I believe great automation should simplify work, improve communication, and create a better experience for both businesses and their customers. My goal is to build reliable systems that capture leads, automate follow-ups, reduce manual work, and help teams operate more efficiently.
If you're looking for someone who is organized, proactive, detail-oriented, and committed to delivering high-quality GoHighLevel solutions, I'd love the opportunity to help your business grow.
Experience: 5 - 10 years
Customer Service , Appointment Scheduling ,Live Chat Support
Experience: 5 - 10 years
Executive Assistance, Calendar Management ,Email Management, Project Management
Experience: 2 - 5 years
Experience: 2 - 5 years
CRM Management, Marketing Automation, Lead Management, Email Marketing and Sales Funnel
Experience: 2 - 5 years
AI Chatbots , Workflow Automation
Experience: 5 - 10 years
HIPAA Compliance , Insurance Verification , Prior Authorization ,Medical Records Management
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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