Billing and sale Specialist | Maintenance Coordinator | Property Management Oper

Real Estate Account Experience (Affolio – 2 years) Chat Support (3 months): Assisted tenants and property managers through live chat, addressing inquiries, resolving concerns, and providing account-related support. Dispatch Specialist (1 year and 7 months): Coordinated service requests between tenants, property managers, and contractors. Scheduled and monitored maintenance tasks to ensure timely completion. Maintained accurate records of dispatch activities and followed up on pending work orders. Cold Calling Dispatch Specialist (2 months): Conducted outbound calls to contractors and service providers to confirm availability and assign tasks. Ensured clear communication between all parties to streamline property management operations.

Technical Support Experience (Xfinity – 5 months) Assisted customers with troubleshooting internet, cable, and phone service issues. Guided clients through step-by-step solutions to resolve technical problems efficiently. Handled service interruptions, device setup, and account-related technical concerns. Documented customer interactions and solutions accurately for future reference. Delivered clear explanations and maintained a professional, customer-focused approach.

Sales & Billing Experience (AT&T – 9 months) Handled customer billing concerns, including answering inquiries, resolving disputes, and explaining charges clearly. Assisted customers in understanding their billing statements and account details. Processed billing adjustments, credits, and escalations while maintaining accuracy. Promoted products and services, upselling when appropriate to meet customer needs. Delivered excellent customer service by balancing problem resolution with sales opportunities.