Janine

Virtual Assistant & Customer Support Specialist | Email Management, Scheduling,

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Overview

Looking for any work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelor's degree

Last Active

June 1st, 2026 (6 days ago)

Member Since

February 11th, 2026

Profile Description

Results-driven Virtual Assistant and Remote Operations Professional with nearly 7 years of experience across customer support, credit management, sales operations, retail, and offshore accounts. Recognized for delivering structured, high-accuracy support that improves workflows, strengthens client relationships, and drives measurable performance outcomes.

Recognized as a Top-Performing Specialist for consistently exceeding KPIs. Awarded Top Sales Executive for surpassing revenue targets and securing new client accounts. Entrusted as Team Lead Officer-in-Charge (OIC), where I coached associates, reduced detractors, improved workflow efficiency, and supported advocate rate targets. Selected as a Mentor/SME within months of joining due to strong operational performance and leadership potential.

Industry Expertise:

• Customer Support & BPO/Offshore Operations
• Sales & Account Management
• Credit Management & Payment Processing
• Retail Account (Amazon) & Order Fulfillment
• Remote Administrative Operations

Professional Skills:

• Remote Operations & Administrative Support
• KPI Monitoring & Performance Optimization
• Data Tracking & EOD/EOM Reporting
• Workflow Improvement & Process Coordination
• Order Processing & Invoicing
• Sales Support & Lead Generation
• Account Management & Client Communication
• Risk Identification & Issue Escalation
• Team Leadership, Coaching & Mentorship
• Cross-functional Collaboration (BR/MBR Participation)

Software & Tools Expertise:

• Google Workspace (Docs, Sheets, Gmail, Drive)
• CRM & Order Management Systems
• Ticketing & Customer Support Platforms
• Microsoft Office
• Chat & Email Support Tools
• Social Media Platforms
• LinkedIn Advertising (Certified)

I thrive in structured, systems-driven environments that require accuracy, accountability, and independent execution. I am comfortable managing multiple priorities, identifying operational gaps, and implementing practical, data-informed solutions.

Bachelor’s Degree in Business Administration (Marketing)
Certified in Social Media Strategy (HubSpot Academy) & LinkedIn Advertising Fundamentals

If you’re looking for a reliable, detail-oriented, and performance-driven remote professional. Let’s connect.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

I assist customers by responding to inquiries, resolving concerns, and providing accurate information through email communication. I ensure that responses are clear, professional, and aligned with the company’s tone and policies. I handle order follow-ups, account concerns, refunds, complaints, and general questions while maintaining empathy and patience. My goal is to resolve issues efficiently, maintain customer satisfaction, and create a positive customer experience through timely and well-structured email communication.

Other Skills

Office and Administration » Email Management

Experience: Less than 6 months

I manage emails by sorting messages into folders or labels so they are easy to locate when needed. I flag urgent concerns to make sure high-priority matters are addressed immediately. I also prioritize important tasks to ensure timely responses and prevent delays

Office and Administration » Attention to Detail

Experience: 5 - 10 years

attention to detail means carefully reviewing work to ensure accuracy and completeness. I focus on minimizing errors in documents, emails, data entry, reports, and schedules. This includes double-checking numbers, spelling, formatting, and following instructions precisely. By maintaining high accuracy and consistency, I help ensure smooth operations, reduce mistakes, and support overall organizational efficiency.

Marketing » Content Creation

Experience: Less than 6 months

I have experience creating basic designs and presentations using Canva, including social media graphics, simple marketing materials, and professional slide decks. I’m familiar with using templates, adjusting layouts, selecting appropriate fonts and color palettes, and ensuring the overall design looks clean and visually appealing. I’m continuously improving my skills by exploring new features, practicing different design styles, and learning how to create more engaging and brand-aligned content.

Virtual Assistant

Experience: Less than 6 months

I take on research, simple content creation, and presentation design (e.g., Canva). I am actively improving my skills to handle more complex tasks and contribute more value over time.

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 117: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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