Virtual Assistant | Chat Sale Specialist| Social Media Manager | Content Strateg

• Managed and handled multiple OnlyFans models’ accounts along with their associated social media platforms, producing engaging, catchy, and trend-driven short-form videos to increase audience interaction Created brand-aligned graphics, promotional materials, and short video content for local businesses, ensuring consistency in branding • Focused on producing eye-catching content that captures attention within seconds, encouraging viewers to stop scrolling, explore the account, and click through links leading to subscriptions or inquiries. Applied strategic promotional techniques for both OnlyFans models and local businesses, including discount campaigns, meme-based content, and creative short videos to boost visibility and audience interaction. ​ • Increased overall reach and engagement by optimizing content for trends and algorithm performance, resulting in higher view counts, improved audience retention, and stronger conversion rates leading to increased sales and subscriptions.

• I handle a high volume of inbound calls—averaging over 50+ calls per day. Although my primary designation is focused on disputes, all types of customer concerns are routed to our department. I regularly assist customers with concerns related to their online account access, transaction inquiries, dispute and fraud reports, billing statements, interest charges, credit card types, merchant-related issues, card protection services, account upgrades, and customers requiring special care. • Carefully reviewing and monitoring customer transactions, to resolve concerns, which drive the majority of my calls. When suspicious transactions, disputes, or fraud arise, I assess account activity and secure the account immediately. I guide customers through the dispute and fraud investigation process, ensuring they understand the timeline and resolution. My priority is to minimize repeat calls by resolving issues correctly the first time through accurate documentation and strict adherence to bank procedures. • Delivering excellent customer service by simplifying complex processes for customers and providing fast, accurate resolutions to their concerns. By documenting strong, detailed case notes and following proper procedures, I help ensure quicker case handling and effective follow-up.

• Managed creator subscription-based content accounts by providing subscriber engagement, relationship management, and sales support through personalized messaging. • Applied sales and upselling strategies to promote premium content and increase revenue generation • Tracked interactions, engagement metrics, and sales activities to support account growth, revenue generation, and overall performance objectives

Internship Experience Department of Science and Technology – National Research Council of the Philippines Human Resources Management System •Managed and maintained 201 personnel files, ensuring accuracy, completeness, and compliance with HR documentation standards. • Processed HR records by sorting, logging, filing, distributing, and updating employee data in HR systems. • Maintained confidentiality and ensured data privacy compliance when handling sensitive employee and applicant records. • Assisted HR staff with daily administrative operations to improve workflow efficiency and reduce document processing time.