Customer Support Specialist | Virtual Assistant | Zendesk Agent Learning Path Ba

Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

Bachelors degree

Last Active

June 27th, 2026 (today)

Member Since

November 9th, 2025

Profile Description

Customer Support Specialist | Virtual Assistant | Zendesk Agent Learning Path Badge | HIPAA Trained

Dedicated and customer-focused professional with over 10 years of experience in customer service, hospitality, and guest relations. Throughout my career, I have developed strong communication, problem-solving, conflict resolution, and multitasking skills while consistently delivering exceptional service in fast-paced environments.

I am committed to continuous professional development and actively invest in expanding my knowledge and skill set to meet the evolving needs of remote businesses and clients. To strengthen my expertise in virtual assistance, customer support, and healthcare administration, I have completed several industry-relevant training programs and certifications.

Recently, I completed the Zendesk Agent Learning Path Course, gaining hands-on knowledge of ticket management, customer support workflows, and help desk best practices. I have also completed HIPAA Training, which provided me with a solid understanding of healthcare privacy, data security, and compliance requirements when handling sensitive patient information.

In addition, I have earned certifications in:

Freight VA 101
Ultimate VA Course ( ---------- )
HIPAA Awareness & Compliance Training

My skills and experience include:

Customer Support (Email, Chat, and Phone)
Zendesk Ticket Management
Virtual Assistance & Administrative Support
Calendar & Appointment Scheduling
Data Entry and Record Management
CRM Management
Customer Issue Resolution and Escalation Handling
Documentation and Process Management
Hospitality and Guest Experience

I am highly adaptable, detail-oriented, and eager to learn new tools and processes. My goal is to contribute to a team where I can leverage my customer service background, administrative capabilities, and growing expertise in virtual assistance and healthcare support to help businesses operate efficiently and deliver outstanding customer experiences.

I am actively seeking opportunities in Customer Support, Healthcare Virtual Assistance, Administrative Support, Freight Virtual Assistance, and General Virtual Assistant roles.