Senior Associate in Healthcare service, Customer Service Representative, Technic

I have advanced proficiency in Microsoft Excel, able to work with complex functions and tools such as VLOOKUP, INDEX/MATCH, SUMIF, and IF statements to manipulate and analyze large datasets. I’m skilled in creating PivotTables and PivotCharts for data summarization and visualization, and I use conditional formatting to highlight key insights. I also design customized Excel templates and automate repetitive tasks to improve efficiency. My strong analytical mindset and detail-oriented approach allow me to turn raw data into actionable reports and clear visualizations.

I am highly proficient in PowerPoint, with a talent for designing lessons that are both visually appealing and engaging. I use clean, consistent layouts and well-chosen color palettes to keep slides professional yet lively. I integrate high-quality images, infographics, and data visualizations to make complex ideas easier to understand. To keep learners’ attention, I employ subtle animations and transitions, and I often structure my presentations with a narrative flow that draws people in and helps them retain key information.

I have deep expertise in the **Epic** software, especially when it comes to managing patient appointments. I’m very skilled with the Cadence scheduling module, efficiently booking, rescheduling, and canceling visits while navigating complex workflows and decision-tree rules. Beyond scheduling, I also use Epic to **verify patients’ insurance coverage**, check referral status, and document authorizations. My experience allows me to seamlessly coordinate with registration and authorization teams so patients' coverage is confirmed, necessary doctor’s referrals are handled, and authorizations are tracked — all while ensuring that appointments stay aligned with payer requirements and organizational protocols.