Windows OS & Microsoft 365 Support Technical Troubleshooting & Remote Assistance

Handled inbound and outbound customer interactions, assisting with phone programming, troubleshooting, orders, and service inquiries. Delivered excellent customer experiences by resolving issues promptly, maintaining quality standards, and ensuring client satisfaction. Skilled in clear communication, active listening, and providing step-by-step guidance to both technical and non-technical users.

Provided end-to-end technical support for Windows OS and Microsoft 365, including installation, activation, configuration, updates, and troubleshooting. Assisted users with account setup, subscription management, and password recovery while resolving connectivity, syncing, and performance issues through remote desktop tools. Delivered clear, step-by-step guidance to ensure efficient issue resolution, documented support tickets, and collaborated with higher-tier teams for escalations.

Experienced in managing office operations including payroll processing, billing, and data entry. Skilled in preparing invoices, balancing client accounts, and coordinating with clients for payment follow-ups. Proficient in maintaining accurate documentation, handling employee concerns, and ensuring compliance with company policies and government requirements. Strong organizational and time management skills with the ability to support daily administrative functions efficiently.