Shopify VA, Amazon VA

Managed product sales tracking and monitored order progress to ensure timely updates. Coordinated shipment processing and followed up with customers regarding their orders. Set up carriers and provided tracking numbers for shipped packages. Created engaging email marketing content designed to increase customer interest and sales. Wrote compelling subject lines and promotional messages that improved customer engagement and product inquiries. Supported overall customer communication and follow-up throughout the sales process.

I supervised the store by adding, revising, and updating product listings with precise descriptions, prices, and images. In order to facilitate navigation, I oversaw product categories, keywords, and collections. Additionally, I maintained and revised inventory levels. I handled customer support by responding to consumer enquiries and resolving issues via email, chat, and social media. I processed orders, refunds, and returns. I also addressed consumer evaluations and feedback. In order to enhance search engine rankings, I optimised product listings for SEO in the context of marketing and SEO. Utilising platforms such as Klaviyo or Mailchimp, I implemented and oversaw email marketing campaigns. Additionally, I engage in media promotions and publish content to increase traffic. I also prepared performance reports to help improve store performance.

Delivered effective customer service in a fast-paced contact center environment. Responded to customer inquiries, resolved concerns, and ensured quality service delivery. Maintained professional communication with clients and helped improve customer satisfaction. Demonstrated active listening, problem-solving, and service-oriented support in daily operations.