John
Client Success & Quality Management Professional | Expertise in Client Relations
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.39/hour ($1,600.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
June 10th, 2026 (4 days ago)
Member Since
August 30th, 2025
Profile Description
I am a client success and quality management professional with strong skills in client relationship management, team leadership, and process improvement. I take pride in being dependable, results-driven, and solutions-oriented. I want to be known as a worker who builds trust, delivers consistent results, and continuously helps both clients and teams achieve success.
I have over 12 years of experience in the customer service and quality management space, starting as a Customer Service Representative in 2012 and working my way up to my most recent role as a Quality Manager at Concentrix. Throughout my career, I’ve developed a strong foundation in quality assurance, process improvement, and team leadership.
As a Quality Manager , I was responsible for driving quality initiatives, ensuring compliance with company standards, and leading a team to enhance overall performance. Prior to that, as a Senior Quality Supervisor and Quality Supervisor, I played a key role in mentoring teams, conducting audits, and implementing strategic improvements that enhanced customer experience and operational efficiency.
What I enjoy most about my work is the opportunity to improve processes and coach teams to deliver excellent results. I thrive in collaborative environments and am always looking for ways to drive continuous improvement. I’m excited to bring my experience and passion for quality management to my next opportunity.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
I have over a decade of experience in the BPO industry, where I’ve built a strong background in client success, quality management, and operations. I started my career handling customer disputes and trust & safety cases, which developed my skills in mediation, escalation management, and customer advocacy. From there, I expanded into sales, outbound campaigns, and client-facing roles, consistently meeting targets and strengthening communication skills. As I advanced, I took on leadership roles in Quality and Client Success, where I managed onboarding programs, designed quality forms, led calibration sessions, and coached teams to exceed client expectations. I’ve worked closely with global clients, led performance reviews, and implemented process improvements to ensure consistency and compliance across different sites and regions. This combination of frontline operations and leadership experience has given me a well-rounded understanding of the BPO environment—from client relationship management to team development and process excellence.
Other Skills
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Agoo, La Union
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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