Joanna

Content & Customer Experience Specialist with Technical Writing and Sales Expert

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.20/hour ($800.00/month)

Bachelors degree

Last Active

June 17th, 2026 (4 days ago)

Member Since

August 4th, 2025

Profile Description

Versatile and detail-oriented professional with a proven track record in content writing, customer engagement, and sales performance. Skilled in creating accurate, on-brand technical and AI-generated content, handling high-volume client communications, and managing urgent travel and billing issues with empathy and efficiency. Consistently exceeds performance targets while maintaining exceptional quality and customer satisfaction scores. Adept in Google Workspace and Microsoft Office tools, with a natural ability to adapt quickly, stay organized, and collaborate across teams. Passionate about delivering clear communication and strong support that drives results.

Top Skills

Customer Support » Sales Support » Mobile Service

Experience: 1 - 2 years

Provided customer support for mobile service inquiries, including plan upgrades, billing concerns, and technical troubleshooting. Effectively identified customer needs and offered tailored solutions, contributing to increased conversions and sustained satisfaction scores above 95%.

Customer Support » Sales Support » Ticket Booking

Experience: 6 months - 1 year

Assisted customers with urgent travel needs, including ticket booking, cancellations, and rebookings during high-pressure situations. Maintained accuracy and empathy while resolving time-sensitive issues, contributing to high satisfaction and minimal booking errors.

Other Skills

Office and Administration » Attention to Detail

Experience: 2 - 5 years

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”