HR Business Partner | Sr. Risk Specialist | Unit Manager, Op

Unit Manager, Operations (October 2013 – December 2017) Capital One Philippines, Muntinlupa, Philippines ● Manage the day-to-day operations of a team comprised of 12-15 Senior Operations Associates o Responsible for developing skills and handling performance management o Perform quality monitoring for each associate and provide immediate coaching ● Handle special projects and initiatives to help aid process improvement ● Successfully handled teams from the following lines of business: o Customer Service, Credit Cards o Application Phone Channel, Credit Cards Assistant Manager, Operations (April 2006 – September 2013) ● Manage the day-to-day operations of a team comprised of 12-15 Sr. Operations Representatives o Responsible for developing skills and handling performance management o Perform quality monitoring for each associate and provide immediate coaching ● Handle special projects and initiatives to help aid process improvement ● Successfully handled teams from the following lines of business: o Mortgage Discharged Bankruptcy o Mortgage Collections o Retail Services Cards Collections o Loans and Overdraft Collections (UK) o Debt Recovery Services (UK) o US Cards Customer Service

HR Business Partner (April 2023 – Present) Capital One Philippines, Muntinlupa, Philippines ● Provide strategic support to stakeholders and leaders from different lines of business within the organization for the creation and delivery of key business objectives and overall talent strategy ● Manage talent and performance management process ● Perform job evaluations to ensure alignment of employee job levels with enterprise standards ● Facilitate in-depth analysis of the results of quarterly all associate survey ● Lay out specific insights based on all associate survey results and provide recommendations to empower Senior Leaders in addressing areas of opportunity ● Analyze attrition trends and provide recommendations ● Act as a consultant for HR related cases/concerns to ensure compliance with regulations

Sr. Risk Specialist (January 2018 – March 2023) Capital One Philippines, Muntinlupa, Philippines ● Ensure organization’s compliance with policies and regulatory requirements through control assessment activities ● Develop and implement risk management strategies, monitor risks, and ensure compliance with relevant regulations ● Conduct risk assessments, develop risk mitigation plans, and communicate risk-related information to stakeholders ● Act as a risk consultant and provide relevant recommendations to key stakeholders to ensure adequate measures are taken in addressing potential risks ● Document Management - ensure that all lines of business are compliant in maintaining and managing documents for policies, standards, procedures and local work instructions