Application Support | System Configuration | Troubleshooting • Documentation �

Overview

Looking for full-time work (8 hours/day)

at $4.25/hour ($818.18/month)

Bachelors degree

Last Active

July 8th, 2026 (5 days ago)

Member Since

June 27th, 2025

Profile Description

Hi, I'm Dhen Balitaosan - Application Support | System Configuration | Troubleshooting | Documentation | UAT | Reporting | Process Documentation | Administrative Operations | Virtual Assistant

I help businesses/companies, to run smoother by providing reliable application support, technical troubleshooting, and organized administrative assistance. With a background in application support, operations, and technical documentation, I specialize in turning system issues, user concerns, and process gaps into clear solutions that improve productivity and customer experience.

What I Help With:
I support teams by ensuring applications run smoothly, users get fast and effective assistance, and documentation is always clear, accurate, and up to date. I bridge the gap between users and technical teams translating issues into actionable solutions while maintaining high service standards.

Services Offer
- Application & IT Support (technical and functional)
- Incident & Ticket Management (SLA-focused resolution)
- Troubleshooting & Root Cause Analysis
- User Account Setup, Configuration & Access Management
- User Acceptance Testing (UAT) for new releases and updates
- Knowledge Base, SOPs, and Technical Documentation
- Calendar and Email Management
- Data Entry, Reporting, and Documentation Management
- Administrative & Operational Support
- Team Coordination and Task Tracking

Professional Background
As a Packaged App Development Associate, I provided end-to-end support for software applications resolving incidents, managing tickets, assisting with configurations, collaborating with development teams, and creating user documentation and training materials to empower users.

Previously, as a Petroleum Cargo Surveyor, I handled reporting, documentation, data accuracy, and team coordination, demonstrating strong time management, attention to detail, and operational discipline. My early experience as a Cadet Engineer strengthened my technical foundation through hands-on training, data analysis, research, and structured reporting.

What You Can Expect:
- Clear communication and reliable remote support
- Strong documentation and process organization
- Fast issue resolution with a user-first mindset
- Technical skills combined with dependable administrative work

If you're looking for an, Application Support specialist, or tech-savvy Virtual Assistant who can handle both systems and operations, I'd love to connect.