Customer-focused professional with solid experience in the BPO industry, supporting both voice and non-voice campaigns. Skilled in providing timely assistance to customers, handling inquiries, resolving complaints, and ensuring a positive customer experience. Able to work under pressure, meet daily targets, and maintain quality service in a fast-paced environment
Experience: Less than 6 months
I have over 2 years of experience in customer service at Wipro under a real estate account. I was trained in multiple areas including application processing, lead services, resident relations (escalation), maintenance coordination, and lease renewals. In my most recent role, I handled both outbound and inbound calls, managing 70–80 calls daily. My main responsibilities included reminding residents to renew their leases, handling move-out tickets, and providing support for various property-related concerns. I am experienced in handling admin tasks, managing emails and tickets, and providing excellent client support. I’m detail-oriented, reliable, and able to work independently, making me a strong fit for a Virtual Assistant role.
Experience: 1 - 2 years
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.